The Financial Services Control Logo
f s c

For traders:

Additional protection up to 100,000 Euros

Details

The Financial Services Control provides additional protection for traders through the Compensation reserve

What actions have been taken so far?

Applicant's details

Claim details

Partner Broker subject to this complaint

Please choose an option
  • Please choose an option
  • Fxbrokerid
  • ATI Limited
  • Fastbrokersolutions Ltd
  • Interactive Brokers
  • Invest&LearnHub Ltd
  • FxPro Financial Services Ltd
  • Exness
  • Royal Gold FX
  • Cointology Ltd
  • EBC Financial Group (EBC Financial Group (SVG) LLC)
  • Fusion Markets
  • FXOpen (FXOpen Markets Limited)
  • IC Markets (Raw Trading Ltd)
  • Pepperstone (Pepperstone Markets Limited)
  • Vantage
  • RoboForex (RoboForex Ltd.)
  • VT Markets

Provide your case number to help us retrieve information from your broker more efficiently

Description of the complaint

Describe the issue in detail. Include as much relevant information as possible: type of product or service, date of the incident, and names, addresses, or phone numbers of any individuals or entities involved (if known).

Additional comments

Mention any other important details not covered above

Describe what you consider to be a fair resolution. If you are requesting financial compensation, please specify the amount and provide justification or calculations.

Supporting documentation

Attach any documents relevant to your complaint. If your financial service provider has responded, please include their response.

Do not submit the following information:

- Personal documents: passport, driver’s license, or other ID

- Financial documents: bank cards, bank statements, etc.

- Account credentials: usernames, passwords, or similar

Important: Representatives of The Financial Services Control do not require this information in order to review your complaint.

FAQ (Frequently Asked Questions)

Useful Links.

  • What is the Compensation reserve?

    The Compensation reserve, provided by The Financial Services Control, offers added protection — covering eligible claims up to €100,000 per client.

  • Who can file a complaint?

    Any client of a partner broker is eligible to submit a complaint. All cases are reviewed by the Trader Protection committee.

  • Who decides the outcome of a complaint?

    The Trader protection committee reviews all submitted materials, evaluates the case, and issues a formal decision.

  • How does the complaint process work?

    The process is transparent and user-friendly, with clear steps from submission to resolution, ensuring accessibility for all parties involved.

The Financial Services Control

Our services are completely free for traders.